Terms & Conditions
Provisional bookings become firm upon acceptance, the return of the booking form and receipt of £250 deposit.
The Balance Payment is due 8 weeks prior to the arrival date. Non payment by the due date will be treated as cancellation.
Please add this to your calendar as we do not send out reminders.
The Damage Deposit of £200 is also payable at this time.
For Card payments or Payment by PayPal (ie. via our online payment link to the Merchant service) we will NOT require your bank details as we can make the refund of the damage deposit through this system .
If you prefer to make the payment via Bank Transfer, we will need your bank details in order to refund the damage deposit.
We do not accept cheques.
We aim to return this deposit within 1 week after the stay, provided no significant damages occurred.
We reserve the right to withhold part or all of the deposit / Damage Deposit if the booking conditions are not observed.
AVAILABILITY OF ITEMS AND SERVICES From time to time some items or services may not be available due to circumstances beyond our control. If this is the case, we will endeavour to rectify this as soon as possible. However, please note that we will ordinarily not compensate except in special cases. (for example we will not compensate if the WiFi or TV is out of service)
CANCELLATION In the event of cancellation, please advise us immediately. If the cancellation takes place more than 4 weeks prior the rental period, guests will receive a return of 50% of the Balance Payment; if the cancellation takes place up to 2 weeks before the rental period a refund of 25% of the Balance Payment is made. The Booking Deposit is not refundable. In the case of cancellation the Damage Deposit is always refunded in full.
ARRIVAL AND DEPARTURE The property is available from 4.00pm on the day of arrival to 10.00am on the day of departure.
GUEST NUMBERS The number of people occupying a cottage must not exceed the number stated without written approval from us.
CLEANING, DAMAGE, BREAKAGES The barn should be left clean and in the same condition as found. An. Any breakages should be reported and we reserve the right to charge for any non-trivial damage. Please ensure that all washing up is done, machine emptied and bins are emptied in the outside bins provided. We reserve to deduct an additional cleaning charge from the deposit if the property is left in an unreasonable condition!
COVID 19 -policy valid in 2021 only: Cancellation Policy in respect to Coronavirus:
As we currently have to deal with the Coronavirus, we give guests the opportunity to cancel without penalty up to 4 weeks before their stay. Any cancellation after that will be subject to our normal cancellation policy. We also reserve the right to cancel booking if, due to the virus, we are unable to manage the property (ie: due to lack of cleaners, laundry services etc). In the case of a guest contracting the virus or being required to self-isolate the Policy above also applies
If the cancellation is due to general travel restrictions specified by the Government (and only then) in relation to the virus, we will also reimburse in full irrespective of how far from the start of their stay .
All recyclable materials must be disposed of at the Village Hall in Malborough. Instructions are give in the details sent to you before your stay or provided at the property. As refuse collection is limited to 1 bin every two weeks, we ask guests to help keep rubbish to a minimum.
WiFi – Fair Use Free WiFi is provided for our guests. It is not permitted to use this connection for streaming video/audio or large file downloads. It is provided for email and internet browsing use only. The service is patchy and slow but this is unfortunately beyond our control.
We do not guarantee the functioning of the broadband service due to the patchy service in this remote area.
PETS We regret that pets are not allowed on the property.
CHILDREN The property is not very suited to young children. please discuss with owner.
SMOKING is not allowed in or on the property.
At Plympton Barn we respect your privacy and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future.
Who collects the information?
The information is being collected by Plympton Barn, and the person responsible for handling data is J Meijer, who can be contacted via email at Bookings@PlymptonBarn.com.
How do we collect information?
Information can be collected in the following ways:
- If you contact us via our enquiry form.
- If you make an online booking.
Anonymous data (relating to your computer, not to you personally) can also be collected whenever someone merely visits one of our web pages (this involves cookies – see below).
What information is collected?
For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.
The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.
How is your data used?
When you contact us or make a booking, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.
Some data will also be used for internal record keeping and to help us assess how to improve the services that we offer.
Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your personal information with third parties for marketing (or any other) purposes. Personal information will only be given to a third party when we are legally obliged to do so.
Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
How you can access and update your information
The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: Bookings@PlymptonBarn.com We will promptly correct any information found to be incorrect.
You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.
Your right to restriction
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes;
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us .
Your right to be forgotten
Data will only be stored for as long as it is needed. Unnecessary data will be erased.
The security of your information
When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We provide an online service that allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details on any of our systems; instead we use PayPal, which is a secure online payment gateway to process credit card payments and debit card payments on our behalf.
If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.
Links to other websites
Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.
Users under 18 years of age
Any user under 18 years of age must have their parents’/guardians’ consent to use our website. Users without this consent are not allowed to provide us with personal information.
A cookie is a small file sent to your computer’s hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device’s functions.
We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.
The following table indicates which cookies we are using and what they do.
|These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
||Google Analytics privacy info
Opting out of Google Analytics
What to do if you don’t want cookies to be set
If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.
Acceptance of these terms
In the unlikely event of the property being unavailable for reasons beyond our control, e.g. fire damage, we will endeavour to find similar alternative accommodation or give a complete refund. No further liability will be accepted.
The use of accommodation and amenities is entirely at the Hirer’s risk and no responsibility can be accepted for injury, loss or damage to the Hirer or the Hirer’s companions or guests.